This document focuses on information related to the operation of the public websites available at Famisafe.com and Famisafe.com sub-domains (each, a "Site"), including our online store.
We provide additional details about how we collect and use information in connection with Famisafe products and services.
Famisafe collects information about you through our Sites in several ways. This information is used to provide users with Famisafe products and services, to allow us to understand how visitors navigate our Site, and to provide advertising that is relevant to your interests.
If you pre-order or purchase Famisafe products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. If you create a Famisafe account, your name, email address and shipping address information can be stored by Famisafe. Payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf. Famisafe stores only the last four digits of your payment card and the expiration date. We do not collect or store your full credit card information. If you are using other third party payment method, including Paypal, Google Pay and Apple Pay, please check the privacy practices of the relevant third parties in detail, they may collect the information based on their privacy statements. Famisafe is not responsible for these third party which are not owned or controlled by us.
You may choose to submit your email address via a submission form located on our Site or when you sign up for a Famisafe account. Your email address may be used to send you news about Famisafe-related services, surveys, products or promotions. We may use one or more service providers, including to administer these messages, but we do not share your email address with spammers or any other third parties without your permission.
If you visit our Site and are logged into your Famisafe account, we record the IP address you visit our Site from, and if you have a Famisafe device or other connected device, we record adjustments you make to the product through the website interface. We store this data along with your email address, information about your Famisafe device, data collected directly by the device, a history of your device settings, and any other information we have collected about your use of Famisafe products and services.
Our Site does not knowingly collect or store any personal information about children under the age of 13.
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the delivery of Famisafe Products and services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the Famisafe community, raise awareness about safety issues, or help us generally improve our system. We may also share non-personal information with our partners, for example, if they are interested in providing demand-response services or other incentive programs. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by Famisafe or its service providers in the United States and other countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
Famisafe takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, Famisafe cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Famisafe generally stores your personal information on Famisafe’s servers until you delete or edit it, or for as long as you remain a Famisafe customer in order to provide you with Famisafe Products. In addition, Famisafe may store your personal information to resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.
If you have any questions or requests about your personal data, please contact us at support@Famisafe.com.